Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.
Location: Munich, Germany (Hybrid: 3 days/week in-office)
Hello! I'm Larry Fritsche, Director of IT Security and Operations at commercetools. My team serves as both the technical backbone and frontline defense for our global workforce. We sit at the intersection of everyday employee enablement and enterprise security—responsible for keeping our people seamlessly connected, empowered on macOS and modern tooling, while proactively safeguarding our systems through robust identity management, zero-trust networking, and rapid incident response
As a Technical Support Specialist on the IT and Security Operations Team, you will serve as a responsive problem solver and technical subject-matter expert for our colleagues, in support of security operations, and as a collaborative member of a global team. This includes having a sharp focus on responsive communications, ownership, and advanced technical knowledge.
You will:
You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.
You bring:
AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.
Nice to Have:
Our Benefits
Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.
🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition
📈 Our equity participation program allows you to share in our success
For more information on our benefits, visit this page.
Come as you are. Build with us.
Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.
We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.
For more information on our diversity, equity, inclusion, and belonging practices, visit this page.
Coordinates IT service design and transition from initial assessment through operational handover, ensuring enterprise ICT services are documented, validated, operationally ready, and accepted by Operations.
Own the employee technology experience across Windows and macOS, from device deployment and identity access to endpoint security, escalations, and self-service support processes.
Own the employee technology experience across the device lifecycle, serving as an escalation point for Windows and macOS, administering identity and endpoint tools, and improving security, support, and onboarding workflows.
Provide Tier 3-level IT support across client environments, troubleshooting and implementing networks, Windows servers, Office 365, and security while delivering responsive customer service remotely and on site.
Own advanced IT escalations, endpoint management, security and infrastructure projects, and operational automation while supporting employees across global offices and mentoring junior team members.
