🕒 yesterday
Resolve Member account enquiries and manage cases from initial contact through to outcome, coordinating with suppliers and internal teams while supporting payments, disputes, reconciliations and refunds.
Danish Speaking Customer Support Agent - Malta
🕒 24 days ago
Danish LanguageEnglish LanguageCustomer ServiceProblem-solving
📜 Description
- Support customers via calls, live chat, and email.
- Handle more complex issues from start to resolution.
- Approve withdrawals and process KYC documentation.
- Carry out security checks to keep our players and business safe.
- Willingness to take on relevant ad hoc tasks as needed.
🛠️ Requirements
- Speak and write fluently in Danish and English.
- Enjoy multitasking and have strong problem-solving skills.
- Are comfortable working shifts (including some nights).
- Have an interest in using AI tools to boost efficiency.
- Have previous customer service experience (that's a bonus!).
✨ Benefits
- Competitive salary + bonus scheme.
- Hybrid working model with flexibility between home and office.
- One-time bonus to help you set up your home workspace.
- Work remotely for up to 40 days per year from anywhere in the world.
- Private health insurance.
- Flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days.
- Fun quarterly team events and social gatherings.
Full job description
At ComeOn, we take the Customer Experience beyond just customer service! We’re on the lookout for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.
This isn’t your average customer support role. Every day brings something different; you’ll quickly become an iGaming expert for our brands and products, supporting our players across calls, live chat, and email. From helping with account queries to guiding payment processes, your role will be all about delivering excellent service in every interaction.
Location: St. Julian’s, Malta (Hybrid)
You’re a great match for this role if you:
- Speak and write fluently in Danish and English
- Enjoy multitasking and have strong problem-solving skills
- Are comfortable working shifts (including some nights)
- Have an interest in using AI tools to boost efficiency
- Have previous customer service experience (that’s a bonus!)
What You’ll Be Doing
- Support customers via calls, live chat, and email
- Handle more complex issues from start to resolution
- Approve withdrawals and process KYC documentation
- Carry out security checks to keep our players and business safe
- Willingness to take on relevant ad hoc tasks as needed
Learn and Grow with Us
Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.
What’s In It for You?
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
A Bit About ComeOn Group
We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.
We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
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