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πŸ“œ Description

  • Serve as the primary technical contact for a named portfolio of Premium accounts, with full SLA accountability and end-to-end ticket ownership.
  • Act as the first escalation point for complex issues, engaging Engineering and specialist teams as needed.
  • Proactively identify risks through ticket trend analysis and environment health monitoring.
  • Advise customers on upgrade paths and optimal timing for environment stability.
  • Deliver tailored Knowledge Share Sessions and conduct bi-annual Support Reviews.

πŸ› οΈ Requirements

  • 5+ years of experience in technical support, technical account management, or solutions engineering within an enterprise SaaS environment.
  • Deep hands-on technical skills including Java, REST API, SSO, LDAP, Kubernetes, VM environments, SQL, and SSL.
  • Experience with root cause analysis and systematic debugging.
  • Broad knowledge of data governance, data catalog, and data quality platforms.
  • A track record of managing complex technical relationships with enterprise customers.

✨ Benefits

  • We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.
Smartsheet

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As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.

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MercuryπŸ‘₯ 10,000+ employees🏒 Financial Services🀝 B2B
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Shiphero

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Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.

πŸ“ πŸ‡¦πŸ‡· Argentina - RemoteπŸ’Ό Full-Time🎹 Mid-level🀝 Customer Success ManagerπŸ“’ πŸ‡¬πŸ‡§ English RequiredπŸ“’ πŸ‡΅πŸ‡± Polish Required
Crisis ManagementTroubleshootingCustomer SupportTechnical Support
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Regional Support Coordinator

ApmgroupπŸ‘₯ 11 - 50 employees🏒 Government Administration
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Support Coordinators at MyIntegra assist NDIS participants in implementing their plans, coordinating services, and fostering relationships with stakeholders to enhance support services.

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