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Operational Account Manager
🕒 13 days ago
B2B Account ManagementFintechCryptocurrencyClient Relationship Management
📜 Description
- Handle clients’ day-to-day account questions and provide responsive service.
- Meet or exceed client volume and revenue targets by identifying growth opportunities.
- Maintain, optimize, and negotiate contractual agreements and terms.
- Forecast, monitor, achieve, and report on client targets.
- Build strong relationships with clients, internal teams, and stakeholders; organize virtual and in-person meetings.
- Promote product value, maintain records in internal tools, and attend occasional industry events.
🛠️ Requirements
- Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting
- Is service-first driven, self-motivated, and can work independently
- Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
- Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
- Works and manages time in a highly structured and efficient manner
- Has strong negotiation skills and always looks for mutually beneficial solutions
- Is passionate about crypto and the latest payment solutions available on the market
- Has high energy, a positive attitude, and believes teamwork is crucial to success
- Has outstanding problem-solving skills
- Has strong organization skills, reporting skills, and attention to detail
✨ Benefits
- Flexible benefits budget of up to €230/month.
- Flexible, async-friendly work environment.
- Budget for courses, certifications, and professional development.
- Language learning support.
- Medical insurance or reimbursement, depending on location.
- Access to mental health support.
- Financial support for important life events.
- Team offsites and company events.
Full job description
CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.
Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.
We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset
CryptoProcessing by Coinspaid is a stablecoins payment provider helping businesses accept digital assets and convert it to fiat. With over 11 years of industry experience, CryptoProcessing connects businesses to crypto users and makes transactions as simple as pressing a button.
Today, our team includes 110+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Responsibilities:
Requirements:
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