Customer Success Manager
Ping Identity👥 10,000+ employees🏢 Software Development🤝 B2B
As a Customer Success Manager, you will build and maintain relationships with customer organizations, acting as a technical resource and advocate for their needs.
Hypercare Representative
🕒 3 days ago
AI ToolsCustomer SuccessTechnical SupportHospitality Experience
📜 Description
- Champion the post-launch window, evaluating system health and building product confidence.
- Adopt AI tools to handle administrative tasks and focus on strategic guidance.
- Manage a fast-paced ticket queue and assist with urgent client needs across time zones.
- Investigate technical issues and collaborate with product specialists for solutions.
- Facilitate the transition to long-term product utilization and empower client self-sufficiency.
- Maintain detailed records of account activities and convert feedback into actionable insights.
🛠️ Requirements
- Over 3 years of experience in 5-star hospitality or relevant B2B SaaS roles.
- Proven high emotional intelligence and trust-building skills.
- Strong organizational skills to balance customer follow-ups and support queues.
- Ability to synthesize complex feedback for cross-functional teams.
✨ Benefits
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
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