As a Billing Specialist, you will manage the complete billing process, ensuring accuracy in invoicing, payments, and account reconciliations while utilizing Stripe for operations.
Associate Billing Specialist
🕒 16 days ago
📍 🇵🇹 Portugal - Remote🎹 Mid-level💬 Billing Specialist📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Billing SupportSubscription ManagementCustomer ServiceProblem-solving
📜 Description
- Address billing and subscription inquiries, escalating complex issues when necessary.
- Efficiently manage and process billing tickets and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
- Analyze billing ticket trends and propose improvements to enhance the customer experience.
- Contribute to billing support articles and tutorials to expand internal and external knowledge base.
🛠️ Requirements
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and a proven ability to make high-stakes decisions.
- Strong written, verbal, and analytical skills with excellent problem-solving abilities.
- Familiarity with billing or subscription management procedures.
- Proficiency in Excel/Google Sheets.
- Fluent in English and Spanish.
✨ Benefits
- Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
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