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πŸ“œ Description

  • Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans.
  • Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs.
  • Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately.
  • Use AI-assisted workflows to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up.
  • Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement.

πŸ› οΈ Requirements

  • Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality.
  • Experience using AI and Agents as a daily multiplier in a customer-facing environment.
  • Strong project and time management skills for handling multiple accounts and workstreams.
  • Ability to use dashboards and metrics to communicate health, adoption, and ROI at the account level.
  • Strong communication skills with an emphasis on clarity, expectation setting, and follow-through.
Smartsheet

Technical Account Manager I (Remote Eligible - Costa Rica)

SmartsheetπŸ‘₯ 1001 - 5000 employees🏒 Computer Software
πŸ•’ yesterday

As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.

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Mercury

Customer Support Specialist

MercuryπŸ‘₯ 10,000+ employees🏒 Financial Services🀝 B2B
πŸ”₯ 8 hours ago

As a Customer Support Specialist, you'll provide exceptional support to users through various channels, ensuring their needs are met with empathy and efficiency.

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Shiphero

Business Critical Support Specialist

ShipheroπŸ‘₯ 201 - 500 employees🏒 Logistics And Supply Chain
πŸ”₯ 13 hours ago

Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.

πŸ“ πŸ‡¦πŸ‡· Argentina - RemoteπŸ’Ό Full-Time🎹 Mid-level🀝 Customer Success ManagerπŸ“’ πŸ‡¬πŸ‡§ English RequiredπŸ“’ πŸ‡΅πŸ‡± Polish Required
Crisis ManagementTroubleshootingCustomer SupportTechnical Support
Apmgroup

Regional Support Coordinator

ApmgroupπŸ‘₯ 11 - 50 employees🏒 Government Administration
πŸ•’ yesterday

Support Coordinators at MyIntegra assist NDIS participants in implementing their plans, coordinating services, and fostering relationships with stakeholders to enhance support services.

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