Service Desk Administrator - Audio Visual

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.

The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.

Requirements

What You'll Do

• Provide remote Level 2/3 support for AV and meeting room technologies.
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
• Monitor AV environments, proactively identify issues, and maintain system performance.
• Support end users with meeting setup, live call troubleshooting, and collaboration tools.
• Manage incidents, service requests, and escalations while meeting SLA targets.
• Coordinate with vendors and onsite technicians to resolve complex issues.
• Maintain documentation, knowledge articles, and AV environment standards.
• Contribute to service improvements and the optimisation of client collaboration experiences.

What You'll Bring

• Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
• Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
• Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
• Understanding of AV signal flow, networking fundamentals, and common AV vendors.
• Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
• A customer-first mindset with strong communication and stakeholder management skills.
• Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
• A proactive approach to continuous improvement, documentation, and service excellence.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.

• Extensive training and development opportunities that enable continual growth as part of your career planning.

• Extensive discounts and benefits to maximise your money.

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.