Hosting Sales and Support Messaging Guide
Godaddy👥 5001 - 10,000 employees🏢 Internet
Take ownership of customer service inquiries, providing first-contact resolution and technical support while consulting with customers on their business needs.
Customer Service Representative - Japanese and English (Interim)
🕒 7 days ago
📍 🇵🇹 Lisbon - Hybrid🎹 Mid-level🤝 Customer Success Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required💼 Full-Time
Customer ServiceContent ModerationJapaneseEnglish
📜 Description
- Solve complex challenges and manage disputes between buyers and sellers.
- Address customer queries via chat, email, phone, and social media.
- Collaborate with Sales and Experts to enhance overall customer experience.
- Provide feedback on service improvements based on customer interactions.
🛠️ Requirements
- 1 to 4 years of direct experience in Customer Service or Content Moderation.
- Professional speaking and writing skills in Japanese and English.
- Strong analytical and critical thinking skills.
- Previous experience in a customer service environment is preferred.
- Ability to switch between various customer communication channels.
✨ Benefits
- Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
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