Customer Success Manager
Salesloft👥 501 - 1000 employees🏢 Computer Software
As a Customer Success Manager, you will drive product adoption and retention by building custom success plans and providing strategic guidance to key customers.
Manager, Customer Support
🕒 2 days ago
Customer Support ManagementTeam LeadershipPerformance MetricsData Analysis
📜 Description
- Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment
- Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards
- Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods
- Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them
- Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence
- Foster a culture of ownership, curiosity, and customer empathy
🛠️ Requirements
- 3+ years of experience managing teams within a customer support environment
- Proven ability to mentor early-career professionals
- Clear and confident communication skills
- Proactive ownership and problem-solving mindset
- Ability to simplify complex situations during peak periods
- Strong data-driven judgment and operational thinking
✨ Benefits
- Health + Wellness
- Time Off
- You'll get a competitive PTO package that includes 20 PTO days
- 4 optional volunteer days
- 12 paid holidays
- As well as paid
- You'll receive a 401k match to help invest in your future.
- Equipment
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