Remote Jobs RockRemote Jobs Rock

Client Success Manager I

🕒 11 days ago
Customer SuccessAccount ManagementClient EngagementCommunication

📜 Description

  • Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement.
  • Maintain client momentum after launch by using critical success factors aligned to the client journey to increase adoption of the Avetta platform over time.
  • Serve as the trusted advisor for clients on use-case, product functionality, and applicable program recommendations.
  • Perform regular review-and-planning sessions with client stakeholders to demonstrate value and define next steps in their journey with Avetta.
  • Act as the voice of Avetta clients and work cross-functionally with internal stakeholders to solve problems and drive potential improvements.

🛠️ Requirements

  • Minimum 1-3 years in a customer-facing role with an Enterprise SaaS company or supplier management.
  • Bachelor's Degree or equivalent work experience.
  • Experience with Microsoft Office suite, SFDC, CRM tools, and JIRA is a plus.
  • Excellent interpersonal, verbal, and written communication skills.
  • Highly organized, collaborative, responsive, and proactive.
  • Past success mastering new technologies and training others.

Benefits

  • A comprehensive benefits package
  • Vision insurance
  • Proactively ensure clients understand and utilize Avetta's products to achieve maximum benefit.
Cloudflare

Customer Experience Manager - French Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager leads the post-sale journey, focusing on onboarding, retention, and contract renewals while maximizing upsells and building strategic relationships.

Customer SuccessAccount ManagementSalesCloud Security
Cloudflare

Senior Customer Experience Manager - German Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager oversees the entire post-sale journey, focusing on onboarding, retention, and contract renewals while driving customer success and maximizing upsell opportunities.

Customer SuccessAccount ManagementSalesCloud Security
Cloudflare

Customer Experience Manager - Russian Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager leads the post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and maximizing upsells.

Customer SuccessAccount ManagementSalesCloud Security

Trusted by Remote Workers