🕒 yesterday
Resolve complex customer queries for IRIS Financials by investigating escalated support cases, collaborating with customers and internal teams, and helping deliver reliable, high-quality support.
Customer Support Specialist with German
🔥 21 hours ago
Customer SupportSaaSCustomer Issue ResolutionProblem-solving
📜 Description
- Help customers discover and use SaaS platform features.
- Resolve customer issues via email, chat, and phone.
- Contribute to improving customer service standards.
- Identify issue root causes and work with internal teams to address them.
- Create and maintain knowledge-base articles.
🛠️ Requirements
- Experience in customer-facing roles within SaaS or e-commerce environments
- Strong problem-solving skills and confidence in handling customer requests
- German at a professional working level (spoken and written)
- English at a minimum B2 level
- Ability to explain complex issues in a clear, simple and understandable way
- Skill in translating technical language into everyday, user-friendly communication
- Basic knowledge of Postman and APIs
✨ Benefits
- Full onboarding.
- Work with a small, close-knit support team.
- Employment contract (UoP).
- Multisport card.
- Private medical care.
- Paid on-call duties outside standard working hours, based on a predefined schedule.
Full job description
Company Description
We are looking for a Customer Support Specialist who genuinely cares about customers and their experience with the Autenti platform and our services.
At Autenti, great customer support starts with communication. We value emotional intelligence, empathy and active listening - simple things that make a real difference in working with customers.
Job Description
- Supporting customers in discovering and using the features of our SaaS platform
- Resolving customer issues via email, chat and phone
- Actively contributing to improving customer service standards
- Identifying root causes of reported issues and collaborating with internal teams to eliminate them
- Creating and maintaining articles for our knowledge base
Qualifications
- Experience in customer-facing roles within SaaS or e-commerce environments
- Strong problem-solving skills and confidence in handling customer requests
- German at a professional working level (spoken and written)
- English at a minimum B2 level
- Ability to explain complex issues in a clear, simple and understandable way
- Skill in translating technical language into everyday, user-friendly communication
Nice to have
Basic knowledge of Postman and APIs
Additional Information
What we offer
- A supportive, experienced team you can always rely on
- Full onboarding and work in a small, close-knit support team
- Employment contract (UoP)
- Multisport card and private medical care
- Fully remote work or hybrid model in Kraków or Warsaw
- Paid on-call duties outside standard working hours, based on a predefined schedule
Similar jobs
Search more Customer Support Specialist jobs
Customer Support Engineer, Tier 1 (Windows) - Brazil
🕒 4 days ago
JumpCloud👥 501 - 1000 employees🏢 Computer Software
🕒 4 days ago
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
📍 🇧🇷 Brazil - Remote💼 Full-Time🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇧🇷🇵🇹 Portuguese Required
🕒 4 days ago
Provides advanced technical support for MasterControl customers by troubleshooting application issues, identifying software defects, coordinating resolutions, and sharing product guidance and best practices.
🕒 4 days ago
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
🕒 5 days ago
Support restaurant technology customers across email, live chat, and Zoom, resolving issues, managing response targets, and partnering with Product and Engineering to improve the customer experience.