First point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our client’s customers’ needs aiming to provide an excellent service. Assist viewers through phone, chat and emails regarding different queries. Provide account and application support to viewers namely with regards to software functionality. Provide technical support, troubleshoot of system configurations, and network settings. Provide accurate and real-time responses to the viewer’s inquiries. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:
• Engaging with prospective and existing customers to understand their needs
• Promoting products or services and guiding customers toward the right solution
• Keeping accurate records of leads, opportunities and follow-ups
Requirements
What do you need to be successful at this job?
• Language Maestro: Fluent in Italian, good English
• Persuasive, confident communication style
• Resilience and a target-driven mindset
• Good negotiation skills
• Previous sales experience is a plus, but not mandatory
• Comfortable working with performance-based incentives
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal (Lisbon, Porto, Setúbal or Covilhã)
Benefits
Full Remote
Working Schedule
Make it your Next Job Without Boundaries! 🌍
Get to know more about Atlean World 👇
Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World
Personal Touchpoint: As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session: Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen: Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support: Your journey doesn't end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.
🚀 After you apply, you will receive more detailed information about the opportunities available.
📄 Please remember: your CV must be sent in English.
🌍 To join this journey, you should be a resident of a country within the European Union.
💌 Ready for your next adventure? Apply now with Atlean World and let's make it happen together!
Provide German- and English-language technical support to merchants and business partners using payment terminals, POS systems, and ATMs, troubleshooting issues and supporting installations, activations, and configurations.
Serve as the primary support contact for dental practices, resolving account, order, billing, lab fulfillment, and basic technical issues while building support processes and documentation.
Handle inbound customer calls, book appointments, and coordinate schedules for mobile technicians, using availability and location to support efficient service delivery and accurate customer records.
Provide Level 1 technical and operational support to clinical staff, resolving common system issues, managing user access, and helping maintain reliable clinical and vaccine-related operations.
Resolves complex tax, bookkeeping, and payroll customer issues, supports frontline teams with escalations, and improves service quality through accurate guidance, case review, and process improvements.
