About AppNation
We build AI-powered mobile apps that reach millions of users worldwide.
Since 2021, AppNation has been creating products across AI, productivity, and mobile experiences. Our apps, including Genie, Translate AI, and Arch, have reached 90M+ users globally and ranked among the top apps in 30+ countries.
We are a team of builders, designers, and engineers who move fast, take ownership, and create products used by millions.
About the Role
We’re looking for an IT Specialist to keep our team connected, equipped, and productive as AppNation grows. You’ll support the technology our people use every day, from laptops and workplace tools to office networks and secure access to company systems.
In this hands-on role, you’ll resolve technical issues across macOS, Windows, and Linux environments, support employee onboarding and offboarding, and improve our internal IT processes. You’ll work across teams to create a smooth, reliable, and secure working environment.
Provide day-to-day IT support to employees, troubleshooting hardware, software, account access, and connectivity issues across macOS, Windows, and Linux.
Set up and maintain all employee and office technology devices, including laptops, workstations, mobile devices, peripherals, printers, scanners, displays and meeting room equipment, keeping them updated, secure and ready to use.
Administer our MDM tool, including device enrollment, configuration profiles, application deployment, updates and device security policies.
Manage IT onboarding and offboarding, including device preparation, account provisioning, access changes, and equipment returns.
Administer workplace applications and SaaS tools, managing user accounts, permissions, and licenses.
Manage and troubleshoot office Wi-Fi, VPN access, network equipment, and internet connectivity; support meeting room and video conferencing systems and coordinate with service providers when needed.
Maintain an accurate inventory of IT equipment and software licenses, coordinating purchasing, repairs, warranties, and replacements.
Apply IT security practices, including multi-factor authentication, disk encryption, endpoint protection, and timely access removal.
Document common issues and solutions, maintain setup guides, and help employees use company tools effectively.
Identify recurring issues and improve IT workflows through standardization and automation.
4+ years of hands-on experience in IT support, IT operations, or a similar role.
Experience setting up, supporting, and troubleshooting macOS, Windows, and Linux devices, mobile devices, as well as shared office equipment such as printers, scanners, and meeting room systems.
Working knowledge of Linux administration, including package management, user accounts and permissions, services, system logs, and command-line troubleshooting.
Experience administering Google Workspace, Microsoft 365, or similar workplace platforms.
Familiarity with employee onboarding and offboarding, user account administration, and access permissions.
Hands-on experience configuring and troubleshooting office networks and VPNs, with a solid understanding of Wi-Fi, TCP/IP, DNS, DHCP, and firewall rules.
Hands-on experience with mobile device management (MDM) tools such as Jamf, Kandji, Mosyle, or Microsoft Intune.
Familiarity with device management and endpoint security practices, including software updates, encryption, and access controls.
Strong troubleshooting skills and the ability to prioritize requests and follow issues through to resolution.
Clear communication skills, patience, and a helpful approach to supporting colleagues with different levels of technical knowledge.
A proactive mindset, attention to detail, and a willingness to take ownership of everyday IT operations.
Ability to read technical documentation and communicate with vendors in English.
Familiarity with Apple Business Manager and automated device enrollment.
Experience with single sign-on (SSO) and identity platforms such as Okta, JumpCloud, or Microsoft Entra ID.
Basic scripting skills in Bash, PowerShell, or Python to automate repetitive tasks.
Experience supporting a technology company or a growing hybrid team.
Build and scale products reaching millions of users globally.
Work with talented people in a fast-moving AI-first environment.
Take ownership and see your impact directly in the products you build.
Grow quickly with opportunities to lead projects and shape technical decisions.
Enjoy competitive compensation and benefits, including private health insurance, meal and commute support, relocation support, and flexible working options.
Provides Level 1 and Level 2 user support in person and remotely, resolving hardware, software, and connectivity issues while managing IT equipment inventory, requests, and administrative records.
Own and evolve the corporate IT environment, supporting employees while managing endpoints, networks, Linux infrastructure, identity, and security, and building scalable systems and processes for a growing business.
Lead SaaS and IT operations by maintaining secure, reliable information systems, administering enterprise AI platforms, automating employee support workflows, and guiding technical practices across a distributed organization.
Presta suporte técnico a usuários internos e externos, administra contas e acessos, resolve incidentes de rede e servidores e realiza manutenção de computadores, impressoras e ferramentas de TI.
Own employee IT support and operations across endpoint management, identity, and SaaS platforms, resolving complex issues and improving security, automation, and technology lifecycle processes.
