Remote Jobs RockRemote Jobs Rock

Senior Specialist Sales Support

📅 Jul 15
Sales SupportCustomer ServiceLead GenerationTechnical Troubleshooting

📜 Description

  • Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues.
  • Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings.
  • Provide exceptional customer service by addressing inquiries promptly and efficiently.
  • Troubleshoot and resolve technical issues related to the Equator platform.
  • Conduct product demonstrations to showcase the benefits of Equator's services.
  • Maintain accurate customer records and update information in the CRM system.

🛠️ Requirements

  • A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
  • Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
  • Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
  • Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Benefits

  • Conduct product demonstrations to showcase the benefits of Equator's services
  • Participate in ongoing training to enhance product knowledge and customer service skills
Full job description

Company Description

Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.

If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.

Job Description

Job Description

WHAT YOU GET TO DO

  • Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
  • Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
  • Provide exceptional customer service by addressing inquiries promptly and efficiently
  • Troubleshoot and resolve technical issues related to the Equator platform
  • Conduct product demonstrations to showcase the benefits of Equator's services
  • Maintain accurate customer records and update information in the CRM system
  • Collaborate with the sales team to identify potential upselling opportunities
  • Assist in the development and implementation of sales strategies to increase customer retention
  • Generate and qualify leads 
  • Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
  • Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
  • Participate in ongoing training to enhance product knowledge and customer service skills

Qualifications

Qualifications

Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.

WHAT ABOUT YOU?  You have...

  • A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
  • Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
  • Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
  • Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)

Additional Information

Vanta

Subject Matter Expert, GTM GRC - Revenue

Vanta👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 3 days ago

As a Subject Matter Expert in GRC at Vanta, you will engage directly with Strategic and Enterprise Account Executives, guiding compliance programs and supporting customer interactions.

GRCComplianceRisk ManagementData Governance
Veoliaenvironnementsa

Growth Leader CSM (M/F/D)

Veoliaenvironnementsa👥 10,000+ employees🏢 Environmental Services
🕒 4 days ago

The Growth Leader is responsible for expanding business opportunities and managing a pipeline of sales for Chemical Monitoring Solutions in the DACH region.

📍 🇩🇪 Ratingen - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇩🇪 German Required📢 🇬🇧 English Required
Sales ManagementBusiness DevelopmentTechnical SalesWater Treatment

Trusted by Remote Workers