Remote Jobs RockRemote Jobs Rock

Case Management Operations Lead - Disaster Homeowner Recovery

๐Ÿ•’ 19 days ago
Case ManagementOperations LeadershipApplicant CommunicationsWorkflow Design
Apply Now

๐Ÿ“œ Description

  • Design intake and case-management operating procedures and the staffing model
  • Lead applicant communications, eligibility documentation, file quality control, and escalations
  • Coordinate case status with construction inspection and scope teams
  • Produce applicant-file metrics, exception reporting, and operational insights for program leadership
  • Train and coach case staff and partners to program standards
  • Improve handoffs, service consistency, and documentation quality across the recovery lifecycle

๐Ÿ› ๏ธ Requirements

  • Case-management operations leadership in a benefits, recovery, housing, or public-service program
  • Experience designing workflows, file standards, quality controls, and performance reporting
  • Experience leading applicant or client communications across high-volume or geographically distributed work
  • Comfortable as a 1099 / project-based collaborator
  • Disaster-recovery applicant intake experience (nice to have)
  • Rural, remote, tribal-area, or multilingual service-delivery experience (nice to have)
  • Familiarity with HUD or CDBG-DR file-documentation expectations (nice to have)
  • Experience coordinating housing rehabilitation or reconstruction cases (nice to have)
Full job description

About

AlphaGov (Casa Moon LLC d/b/a AlphaGov) delivers public-sector consulting for cities, counties, school systems, special districts, utilities, and related agencies. Our work spans classification and compensation, organizational and operational studies, research and program evaluation, economic and workforce analysis, surveys and community research, and applied data and infrastructure research.

We engage experienced practitioners as project-based collaborators. Engagements are remote-first with occasional client travel. When you authorize it, AlphaGov may name you as an expert collaborator or key personnel on proposals that match your expertise. We build ready teams for live pursuits.

This opportunity is contingent upon contract award and final staffing approval. Permission will be requested before including a candidate's name or resume in a proposal.

AlphaGov is seeking a Case Management Operations Lead to establish and run applicant intake and case-management operations for a CDBG-DR homeowner recovery program. The work supports clear applicant communications, complete documentation, consistent eligibility workflows, and construction-ready files for homeowners in Alaska communities.

What you'll do

  • Design intake and case-management operating procedures and the staffing model
  • Lead applicant communications, eligibility documentation, file quality control, and escalations
  • Coordinate case status with construction inspection and scope teams
  • Produce applicant-file metrics, exception reporting, and operational insights for program leadership
  • Train and coach case staff and partners to program standards
  • Improve handoffs, service consistency, and documentation quality across the recovery lifecycle

Requirements

Required

  • Case-management operations leadership in a benefits, recovery, housing, or public-service program
  • Experience designing workflows, file standards, quality controls, and performance reporting
  • Experience leading applicant or client communications across high-volume or geographically distributed work
  • Comfortable as a 1099 / project-based collaborator

Nice to have

  • Disaster-recovery applicant intake experience
  • Rural, remote, tribal-area, or multilingual service-delivery experience
  • Familiarity with HUD or CDBG-DR file-documentation expectations
  • Experience coordinating housing rehabilitation or reconstruction cases

Continental

Tรฉcnico Comercial - Gestor de contratos de Flotas

๐Ÿ•’ 4 days ago
Continental๐Ÿ‘ฅ 10,000+ employees๐Ÿข Automotive

Gestiona contratos de neumรกticos y servicios para flotas de vehรญculos industriales, supervisa el rendimiento y las operaciones, y colabora en renovaciones, soporte a clientes y desarrollo comercial.

Gestiรณn De ContratosGestiรณn De Flotas IndustrialesNeumรกticosMantenimiento De Flotas
Clean Air Task Force

EU Affairs Manager

๐Ÿ•’ 4 days ago
Clean Air Task Force๐Ÿ‘ฅ 51 - 200 employees๐Ÿข Public Policy

As the EU Affairs Manager, you will develop and implement advocacy strategies, engage with stakeholders, and conduct policy research to support climate and energy goals in Europe.

๐Ÿ“ ๐Ÿ‡ง๐Ÿ‡ช Brussels - Remote๐Ÿ’ฐ โ‚ฌ90.7k - โ‚ฌ108.8k / yearโณ Temporary/Contract๐ŸŽน Mid-levelโš’๏ธ Operations Manager๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
EU AffairsClimate PolicyEnergy PolicyAdvocacy Strategies

Own and scale a customer, payments, or financial crime operations domain by improving workflows, metrics, tooling, and automation, partnering with Product and Engineering to increase capacity and quality.

Operations ManagementWorkflow AutomationAI AgentsLLM-enabled Systems
Visionrt

Bilingual Operations Specialist (Japanese & English)

๐Ÿ•’ 4 days ago
Visionrt๐Ÿ‘ฅ 201 - 500 employees๐Ÿข Medical Devices

Coordinate Korean import logistics, customs clearance, legal-entity administration, finance, and HR operations, serving as a liaison across suppliers, agencies, hospitals, and internal teams.

๐Ÿ“ ๐Ÿ‡ฐ๐Ÿ‡ท South Korea - Remote๐Ÿ’ผ Full-Time๐ŸŽน Mid-levelโš’๏ธ Operations Manager๐Ÿ“ข ๐Ÿ‡ฏ๐Ÿ‡ต Japanese Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
Import OperationsLogistics CoordinationCustoms ClearanceImport Documentation

Review client documents, reconcile 401(k) plans, complete compliance testing and annual reporting, and prepare government filings while keeping clients informed and helping them understand plan administration.

Document ReviewTransaction ProcessingMicrosoft ExcelMicrosoft Word

Trusted by Remote Workers