Support Agent (freelance)
Social-Discovery-Ventures👥 501 - 1000 employees🏢 Computer Software
As a Support Agent, you will manage customer inquiries through live chat and email, ensuring timely responses and effective issue resolution.
Customer Support Specialist (English + German + French as mandatory) - Full Time remote - Based in Spain
🕒 23 days ago
📍 🇪🇸 Spain - Remote🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇩🇪 German Required💼 Full-Time
Customer ServiceFluent In EnglishFluent In GermanFluent In French
📜 Description
- Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.
- Provides customer support to wholesalers and/or distributors who purchase client products, including ordering and logistics.
- Answers general inquiries from consumers and/or HCPs.
- Works with third-party vendors to provide wholesale/distribution support.
- Assists with temperature excursion inquiries and updates, troubleshooting as needed.
- Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
🛠️ Requirements
- Fluent in English, German, and French (mandatory).
- Based in Spain with fully legal and valid documentation to work in the country.
- Experience in Customer Service or related fields.
- Flexibility to have training at different hours due to time zone differences.
- Bachelor in Business, Supply Chain or related fields preferred and/or 2-5 years of experience.
✨ Benefits
- Private health insurance + monthly internet allowance
- Full training is provided and dozens of E-Learning courses are available
- Flexibility to have the training in different hours due to time zone differences.
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