Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia's largest and most strategic customer relationships.
This is a hands-on leadership role where you'll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You'll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience.
Reporting to the VP, Account Management, you'll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals.
About the Team
Our Enterprise Account Management team partners with AlertMedia's largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform.
Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia's footprint across their organizations.
Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals.
Who You Are
You are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account Directors.
You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiations.
You believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellence.
What You'll Do Every Day
What You'll Bring
Location: We have a strong preference for Austin, TX based candidates to work a hybrid schedule, but open to U.S. based candidates.
Sponsorship: AlertMedia does not sponsor candidates. Must have the legal right to work in the United States now and in the future.
Measures of Success
Success in this role will be measured by your ability to:
Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
About AlertMedia:
We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.
Come join us in our mission to save lives and minimize loss through effective communication.
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
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