Client Service Manager (Healthcare and Insurance)

As a Service Partner, you will strategically manage client relationships, drive delivery, and unlock growth opportunities while ensuring client satisfaction and operational excellence.

Description

• Act as the primary point of contact for clients, managing both tactical needs and long-term planning.
• Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom's offerings to align solutions effectively.
• Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
• Build client relationships at a strategic level to identify and qualify upsell, cross-sell, and expansion opportunities.
• Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
• Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.

Requirements

• Bachelor's degree with 8 years of experience or equivalent work experience.
• Strong management of multiple projects concurrently using excellent communication skills.
• Proficient in Microsoft Office Suite of tools.
• Strong analytical, problem-solving, and decision-making skills.
• Displays tenacity for getting things accomplished with a sense of urgency.