Senior Customer Success Manager
In this role, you'll manage a portfolio of top-tier brands, providing consultative guidance and strategic recommendations to drive subscription-led growth and enhance customer retention.
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique
Key Tasks and Responsibilities
Performance tuning of Unit4 Financials by Coda Pre and Post Go Live.
Troubleshoot performance issues across new implementations (Project) and existing implementations (BAU) of Unit4 Financials by Coda, this includes Technical and Application aspects.
Develop enhanced, proactive monitoring, detection and remediation of performance issues.
Develop proactive, continuous performance tuning and processes to maintain optimal performance levels.
Comply with the Company's information security requirements and all Company business procedures and policies.
Team Context
Location
This role is remote; customer visits may be required, and candidates must be willing to travel to on-site meetings as needed.
Experience, Skills
Good working knowledge of the Unit4 Financials by Coda application.
Previous experience in a database-centric, web-enabled environment.
Ability to perform database tuning working with SQL queries, indexes, statistics, database views.
Understanding of database replication.
Understanding of web services and extension kit flows.
Experience of Java based application and Java containers (JBOSS, Wildfly).
Experience implementing systems into SaaS Azure infrastructures.
Knowledge of TCP/IP and fundamental networking concepts and protocols.
Personal Qualities
Good communication and interpersonal skills.
Logical thinker with an aptitude for problem-solving using a solid methodology.
Ability to work under pressure.
Enthusiastic and flexible.
Strong team player.
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!
In this role, you'll manage a portfolio of top-tier brands, providing consultative guidance and strategic recommendations to drive subscription-led growth and enhance customer retention.
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