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Senior Family Support Educator - Pacific Northwest

🕒 yesterday
Rare Disease ExperiencePatient/caregiver EducationAccount ManagementAdvocacy

📜 Description

  • Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
  • Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub-related and Patient Assistance Programs, and ambassador speaker programs, etc.
  • May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
  • Provide in-service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
  • Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross functional partners.
  • May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross functional colleagues interested in Patient Support Services.
  • Identify training and development opportunities related to Patient Support Services and the broader organization.
  • Ensures that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrates Acadia values.

🛠️ Requirements

  • Rare Disease experience strongly preferred
  • Experienced in patient/caregiver education strongly preferred
  • Account Management experience preferred
  • Advocacy experience preferred
  • Strong background and understanding of field environment in healthcare industry
  • Strong history of successful cross functional collaboration

Benefits

  • New hire and ongoing equity packages
  • Medical
  • Dental
  • Vision insurance
  • Employer-paid life
  • Business travel and EAP coverage
  • 15+ vacation days
  • 13 -15 paid holidays, including office closure between December 24th and January 1st
  • 10 days of paid sick time
  • Paid parental leave benefit

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