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Senior Customer Trust Analyst, EMEA

๐Ÿ”ฅ 23 hours ago
Customer TrustSecurity ComplianceProject ManagementCommunication

๐Ÿ“œ Description

  • Own and build the customer-trust program for EMEA as the first Customer Trust hire in the region.
  • Design response strategies for high-stakes security reviews and drive resolution of gaps between customer expectations and actual controls.
  • Translate customer security requirements into actionable internal controls and operational requirements.
  • Partner with Engineering, Sales, Security, and Legal teams to foster a culture of trust.
  • Monitor changes in customer expectations and regulatory landscapes, adjusting presentations of the control environment as needed.

๐Ÿ› ๏ธ Requirements

  • Proven experience navigating customer-facing security conversations at the highest stakes level
  • Analytical thinker who connects trust program depth to revenue outcomes
  • Proficient in designing a response strategy rather than reacting question by question, even amid high ambiguity in the highest-stakes reviews
  • Confidence and willingness to raise concerns and drive toward clarity when customer expectations conflict with reality
  • Strong communication skills with the ability to quickly build rapport with internal stakeholders and senior external buyers; demonstrated experience translating complex security and privacy concepts for diverse audiences
  • High attention to detail and process, with the organizational rigor to be accountable for program-level outcomes, not just individual deals
  • Ability to adapt to evolving business and technical environments and manage multiple priorities across deals in a fast-paced environment
  • Team player, collaborative work style
  • Self-motivated and able to operate with minimal oversight, owning outcomes end to end
  • 7 to 10 years of experience in customer-facing security, trust, or compliance roles
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๐Ÿ”ฅ 23 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

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