The role
Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a Sr. Manager, Menu Performance to optimize the performance of our weekly menu plan and surrounding processes.
This is a data-driven, hands-on building role. You will decide what tools, systems, and processes we need to optimize our weekly processes, and use all of the AI tools at your disposal to develop / optimize them. You’ll be the ultimate owner of our weekly product cycle: which means optimizing our menu for maximal engagement and retention of our customers, as well as simplifying / automating as much of our internal process as possible.
Whether you’re analytical supply chain master who wants more exposure to product/customer, a systems thinker who loves building and improving processes, or a technical generalist who wants to push the boundaries of what’s newly possible with AI - this is a chance to supercharge one of Europe’s fastest-growing food-tech brands.
What you’ll do
- Optimize menu performance
- Improve our menu planning model: Refine the models that architect our weekly menu—optimizing for customer engagement and retention within real constraints: seasonality, cost targets, and production capacity.
- Find out what actually drives outcomes: Run correlation and driver analysis on which menu attributes genuinely move engagement and retention.
- Model the commercial impact: Understand and forecast how menu decisions land on cost per meal and profitability to course-correct early.
- Own the weekly menu cycle
- Translate customer data into action: Own the weekly menu review, turning customer ratings and qualitative feedback into insights the Culinary and Kitchen Operations teams can act on.
- Run the process reliably: Ensure menus are built and uploaded on time, coordinating across R&D, Supply Chain, and Production as needed.
- Own recipe/menu data quality: Challenge our data hygiene practices and implement the processes and controls that ensure our data is complete and accurate.
- Build the tools and automate the work
- Automate meal onboarding: Take our concept-to-launch process apart, find the unnecessary manual steps, and eliminate or automate them to improve speed to market. Expect to build software and write scripts to get there.
- Own and extend the Product tool stack: Take our existing tools and improve them, consolidate them, and build what’s missing. Build systems that survive without you in the room.
Who you are
- A builder: You are comfortable with ambiguity. You don’t need a playbook to be effective; you are excited to write it.
- Data-obsessed: You’re fluent enough to query and QA data yourself, and can create data visualizations that separate signal from noise.
- A systems thinker: You don’t just fix a problem; you fix the process that allowed the problem to happen.
- Structured and process-oriented: You can quickly spot the bottlenecks in a process and picture the improvements concretely enough to build toward them; you love creating issue trees and driving to the root cause of problems.
- AI-native: You’re on the cutting edge of what tools are available and have built things beyond what your formal background should allow.
- High agency: You don’t get stuck easily: you ask why, you find workarounds, and you hustle to keep the project on track.
Requirements
- Experience: 5+ years in Product/Business Operations, Analytics, Management Consulting, or Operational Excellence. Experience in FMCG, E-Comm, or Food-Tech is a plus.
- Scale Exposure: You have a track record of transitioning manual, spreadsheet-based processes into automated, scalable systems.
- Technical Toolkit: Advanced in Excel/Google Sheets and proficiency with SQL is required; experience Python is an advantage.
- AI Experience: You should have numerous examples of what you’ve built with AI coding tools (e.g. Claude Code, Cursor, Copilot or equivalent).
- Stakeholder Management: Proven ability to influence leaders across different departments and geographies.
What we offer
- Freedom to initiate, execute and implement your own ideas
- Lots of learning and development opportunities
- 24 holidays based on 40 hours per week per year, pro rata
- A hybrid work setup - with roughly 2 days in our Amsterdam office
- Reimbursement of travel expenses to the office
- Discount on your ClassPass subscription, and a discount for your gym membership via Bedrijfsfitness Nederland
- Discount on your additional health insurance through Zilveren Kruis
- A discount on your weekly, Factor, HelloFresh and/or Green Chef box in the Netherlands
- Healthy lunches, fruit and snacks in the office
- Competitive salary and pension scheme
- Social activities with our culturally diverse team!
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
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HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com
