🔥 11 hours ago
As a Customer Success Manager, you will orchestrate project implementations, manage healthcare customer relationships, and ensure seamless platform adoption while driving retention and contract expansion.
Trainer EMEA (German Speaker)
📅 Apr 23
TrainingCustomer SuccessCollaborative LearningPedagogy
📜 Description
- Serve as the pedagogical and platform expert within the Professional Services team.
- Own the 'One-to-Many' offer, ensuring clients have the knowledge to succeed from day one.
- Develop a scalable learning ecosystem to enhance client engagement.
- Collaborate with Customer Success and Product teams to address client needs.
- Lead projects to improve training strategies and analyze engagement metrics.
🛠️ Requirements
- 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
- You are recognized for your listening and teaching skills
- You express your ideas in a clear and concise manner, both in writing and orally
- You are proactive and prefer working in a strong results-oriented culture
- You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
✨ Benefits
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks : Work From Home stipend
- Lunch vouchers
- Medical insurance
- Gym subscription
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with our LEC Coach
- Case Study Meeting with our LEC Coach and a member of the team
- Clarification Meeting with our Head of professional Services EMEA
Full job description
The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.
By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.
You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.
Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Within 1 month, you will:
Master our Platform's core user experience and the Collaborative Learning methodology
Become a platform expert (from a user & admin perspective) and get certified on our methodology.
Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.
Connect with colleagues worldwide through virtual coffee chats and team-building activities.
Within 3 months, you will:
Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
Identify and execute your updates on the Engagement Academy to align with the latest product releases.
Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.
Within 6 months, you will:
Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
Build new processes and update Confluence with the information needed for the team's daily work.
Within 12 months, you will:
Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
Develop advanced toolkits and training paths based on the most successful client use cases.
The Skills Set:
3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care.
You are recognized for your listening and teaching skills
You express your ideas in a clear and concise manner, both in writing and orally
You are proactive and prefer working in a strong results-oriented culture
You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What we offer:
Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process:
Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our LEC Coach
Case Study Meeting with our LEC Coach and a member of the team
Clarification Meeting with our Head of professional Services EMEA
Culture Fit Meeting with our VP Global Professional Services
Offer !
Similar jobs
Search more Customer Success Manager jobs
🕒 4 days ago
Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.
🕒 4 days ago
Own customer relationships and success plans, helping cloud software customers realize value, increase adoption, and achieve business outcomes while supporting retention and identifying expansion opportunities.
📍 🇵🇹 Portugal - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇸🇪 Swedish Required
🕒 5 days ago
As a Customer Success Manager (Enterprise), you will manage a portfolio of trades companies, ensuring they maximize the value of our software and enhance their experience.
🕒 5 days ago
Own the health of Client–Talent partnerships by guiding onboarding, advising on collaboration, resolving misalignment, and coordinating with internal teams to support productive, lasting working relationships.