🕒 2 days ago
Resolve Member account enquiries and manage cases from initial contact through to outcome, coordinating with suppliers and internal teams while supporting payments, disputes, reconciliations and refunds.
Care Connect Specialist
🕒 17 days ago
📍 🇺🇸 El Segundo - Hybrid💰 $26 - $29 / hour🥁 Junior🛟 Customer Support Specialist📢 🇪🇸 Spanish Required💼 Full-Time
Customer ServiceRelationship BuildingClient ServicesFulfillment Operations
📜 Description
- Guide members through referral and admission, complete documentation, maintain the pending provider roster, and facilitate caregiver matches.
- Maintain caregiver availability, activity status, documentation, and engagement in the caregiver registry.
- Respond to member and caregiver calls, texts, chats, and emails, aiming for timely resolution.
- Address caregiver responsiveness, scheduling, and engagement concerns; help reduce referral-to-service timelines and improve authorization utilization.
- Update member, caregiver, and activity records in Salesforce and coordinate with teams to support continuity of care and HIPAA compliance.
🛠️ Requirements
- Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
- 1–3 years of client services, fulfillment operations, or customer service experience.
- Experience supporting clients or customers through a multi-step service or fulfillment process.
- Experience working in a fast-paced environment while managing multiple priorities and deadlines.
- Bilingual Spanish preferred.
- Customer service and relationship building
- Strong written and verbal communication
- Problem solving and attention to detail
- Organization, time management, and follow-through
- Microsoft Office proficiency and ability to maintain accurate information in systems such as Salesforce
Full job description
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Care Connect Specialist manages member and caregiver services within the CareConnect service line under Community Supports. This role supports members from referral through active services while helping facilitate successful caregiver matches and maintain continuity of care.
The Care Connect Specialist serves as a primary point of contact for members and caregivers, providing proactive outreach, resolving service needs, maintaining accurate records, and partnering across teams to improve the overall CareConnect experience.
Primary Responsibilities
- Support members through the referral and admission process, maintain the pending provider roster, complete required documentation, and help facilitate successful caregiver matches.
- Maintain the caregiver registry, including caregiver availability, activity status, documentation, engagement, and appropriate additions or removals.
- Serve as a primary point of contact for members and caregivers, responding to calls, texts, chats, and emails and working toward timely, one-call resolution whenever possible.
- Proactively address caregiver responsiveness, scheduling, and engagement concerns while identifying opportunities to reduce referral-to-service timelines and improve authorization utilization.
- Maintain accurate member, caregiver, and activity information in Salesforce while partnering across teams to support service continuity and HIPAA compliance.
This is a hybrid position, coming into the El Segundo office 1x per month.
Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
What You Bring to the Table:
Qualifications
- Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.
- 1–3 years of client services, fulfillment operations, or customer service experience.
- Experience supporting clients or customers through a multi-step service or fulfillment process.
- Experience working in a fast-paced environment while managing multiple priorities and deadlines.
- Bilingual Spanish preferred.
Skills
- Customer service and relationship building
- Strong written and verbal communication
- Problem solving and attention to detail
- Organization, time management, and follow-through
- Microsoft Office proficiency and ability to maintain accurate information in systems such as Salesforce
What We Bring to the Table:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$26.04-$28.97 USD
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