Staff Machine Learning Scientist

Join Zendesk as a Staff Machine Learning Scientist to develop innovative AI solutions that enhance customer service through cutting-edge machine learning technologies.

Description

• Design, develop, and implement machine learning models and algorithms for AI features.
• Propose and prototype new features utilizing generative models to solve customer problems.
• Stay updated with advancements in machine learning and apply best practices.
• Collaborate with ML engineers and product teams to bring innovations to life.
• Solve complex problems using recent ML techniques like information retrieval and LLMs.
• Mentor junior colleagues and set high standards for ML applications.

Requirements

• Proficient in Python programming and good code hygiene.
• Solid understanding of statistical analysis, data mining, and predictive modeling.
• Experience with supervised or unsupervised ML and statistical models.
• Experience with LLMs is a plus.
• Track record of building production-ready models.
• Strong communication skills for conveying technical concepts.
• Excellent planning and time management skills.
• MSc or PhD in computer science, mathematics, physics, or related field is a plus.

Benefits

• Flexible working hours.