Senior Sales Engineer

Lead technical validation and solution design for enterprise customers as a Senior Sales Engineer, leveraging AI expertise and modern web technologies.

Description

• Manage technical deal cycles by leading RFP responses, designing solutions, and ensuring enterprise security and data privacy compliance
• Conduct technical discovery sessions and own creation of impactful Proofs of Concept (POCs) and custom demonstrations
• Build and showcase tailored agentic AI-driven workflows using prompt engineering and Zendesk's AI features to solve customer pain points
• Deploy reusable technical accelerators, API templates, and middleware components to quickly deliver complex architectures
• Collect real-world product feedback from customer engagements and partner with internal teams to shape platform enhancements

Requirements

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or application development
• Proficiency with modern web technologies (JavaScript, Python, Node.js), HTML/CSS, REST APIs, and webhooks
• Practical understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows
• Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech, or IT support ticketing workflows
• Bachelor's degree in Computer Science, Business Analytics, Information Systems, or related technical discipline
• Ability and willingness to travel up to 30% annually for on-site customer discovery and presentations