XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
Providing excellent customer service
Building positive relationships with customers
Resolving issues in a timely manner and ensuring high levels of customer satisfaction
Providing explanations regarding customer complaints (written and by phone)
Working with the CRM system (verification and completing client data)
Cooperating with external XTB branches and internal departments
Translating information from English to Arabic and from Arabic to English
Higher education (completed or ongoing – 4th or 5th year)
Background or experience in economics or financial services is a plus
Previous experience in a customer service role desirable
Arabic language – very good spoken and written
English language – proficiency level
Responsibility and ability to multitask, prioritize, and close tasks quickly
Strong communication, interpersonal, and negotiation skills
Good knowledge of MS Office
Knowledge of financial markets and XTB’s core business is an advantage
Full‑time employment agreement
Great learning opportunity in cooperation with multinational units of the company
All tools and training required to be successful
Work in an internationally known company with a well‑recognized brand
Young, professional, dynamic team and multinational environment
As a Support Associate, you will deliver exceptional service to customers and partners, handling inquiries and resolving booking issues while collaborating with various teams.
As a Dutch speaking Support Specialist, you will assist customers with various requests, troubleshoot issues, and ensure high-quality support in a fast-paced environment.
As a Dutch speaking Support Specialist, you will be the first point of contact for customers, assisting with a variety of requests and troubleshooting issues in a fast-paced environment.
As a German speaking Support Specialist, you will assist customers by troubleshooting and resolving a variety of technical issues while maintaining high standards of service.
As a German speaking Support Specialist, you will assist customers with a variety of requests, troubleshoot issues, and ensure high-quality support across multiple platforms.
