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Customer Success Manager - Education Enterprise

🕒 15 days ago
Customer SuccessAccount ManagementSalesRelationship Management

📜 Description

  • Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor to key decision makers
  • Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer business priorities, challenges, and growth objectives
  • Create and maintain comprehensive account plans that include executive stakeholder mapping, business objectives, success measures, risks, opportunities, and engagement strategies
  • Facilitate strategic business reviews and executive governance meetings that demonstrate value, provide industry insights, and align future priorities
  • Drive customer retention by proactively identifying and mitigating commercial, operational, and relationship risks across your portfolio
  • Identify and execute expansion opportunities across products, services, payments, and strategic initiatives, contributing to growth targets

🛠️ Requirements

  • 5+ years of experience in Customer Success, Account Management, Sales, Relationship Management, or a similar customer-facing role
  • Proven experience managing complex customer relationships and multiple stakeholders, including executive-level decision-makers
  • Strong commercial acumen with a track record of leading contract renewals, negotiating commercial outcomes, and identifying growth opportunities
  • Excellent communication, presentation, and stakeholder management skills, with a demonstrated ability to influence outcomes across internal and external audiences
  • Strong problem-solving, organisational, and account planning capabilities
  • Experience working with CRM platforms such as Salesforce

Benefits

  • Paid Parental Leave benefit programs
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Access to free mental health support
  • Flexible working arrangements

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingBusiness TransformationProcess Re-engineering
🔥 20 hours ago

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform.

Customer SuccessStrategy ConsultingTransformation ProgramsProcess Re-engineering
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As a Senior Customer Success Manager, you will guide Enterprise customers through complex journeys on MongoDB, maximizing their success and lifetime value while mentoring team members.

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As a Senior Customer Success Manager, you will guide Enterprise accounts through complex journeys on MongoDB, maximizing customer value and driving long-term success.

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