Xperteks is looking to hire an Windows/PC Help Desk Support
This is a Full-Time Hybrid position.
A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows Technical Support position to support a client on a full-time basis on-site.
Candidate must be passionate about computers & technology and should be highly proficient in Windows Operating System. Must be up to date on the latest technologies and be able troubleshoot and learn quickly.
Must Be Experienced And Proficient In
Remote Software Technologies
VPN Connectivity and TCP/IP LAN Networks
General Network and Firewall troubleshooting
Windows Troubleshooting
Printer Troubleshooting
Microsoft 365 and Cloud other various cloud platforms
Critical Thinker
Organized
Ideal Candidates Should Be Able To
Resolve escalated client IT issues, administer Microsoft environments, deploy cybersecurity tools, and support onboarding and infrastructure projects while documenting work and delivering professional client service.
Provide customer-focused Level 2 IT support for healthcare clients, resolving service desk issues across devices, Microsoft 365, networks, and Windows environments while documenting cases and mentoring users and teammates.
Provides Tier 2 employee support and hands-on office IT infrastructure support, resolving escalated hardware, software, identity, endpoint and network issues while maintaining systems and supporting IT projects.
Provide first-line technical support to staff, managing Service Desk incidents and requests from initial contact through resolution while delivering customer service and meeting team performance targets.
Provide remote and onsite ICT support to clients, troubleshoot incidents, manage user accounts and devices, and work across Microsoft technologies while delivering a strong customer experience.
