As a Customer Support Specialist, you'll provide exceptional support to users through various channels, ensuring their needs are met with empathy and efficiency.
Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.
As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday.
As a Fast Track Onboarding Specialist, you will provide personalized onboarding support to customers, ensuring compliance and managing onboarding SLAs for A2P products.
