🕒 2 days ago
Own Zurich office operations and employee experience, managing building systems, vendors, hospitality, events, and workplace processes as the office’s sole workplace team member.
Crisis Confidential Management Assistant Manager, Process Improvement
📅 Aug 31
📍 🇯🇵 Tokyo - Hybrid🎹 Mid-level⚒️ Operations Manager📢 🇬🇧 English Required📢 🇯🇵 Japanese Required💼 Full-Time
Crisis ManagementBusiness Continuity Planning (bcp)Business Continuity Management (bcm)Emergency Task Force Operations
📜 Description
- Develop and continuously update crisis management policies, procedures, and guidelines.
- Coordinate initial emergency responses, information routing, escalation, and Emergency Response Team operations.
- Plan and run crisis drills, incorporating feedback to improve response processes.
- Implement confidential-data classification policies and standardize Google Workspace and Shared Drive permissions.
- Maintain access matrices and conduct regular audits to reduce data-leakage risk.
- Support departmental confidential-management leads and investigate incidents through root cause analysis and security training.
🛠️ Requirements
- 3–5 years of experience in crisis management, BCM, and Emergency Task Force operations.
- Experience developing and implementing crisis manuals, escalation rules, and decision-making processes.
- Experience planning and conducting crisis simulations and responding to incidents.
- Practical experience developing, implementing, and operating BCP/BCM.
- Basic information-security knowledge and experience assessing and managing security risks when introducing IT services or systems.
- Native-level Japanese and business-level English proficiency.
✨ Benefits
- ・Competitive Salary - Based on experience
- ・Work Hours - Flexible working time
- ・Paid Holiday - 20 days per year (prorated)
- ・Sick Leave - 6 days per year (prorated)
- ・Japanese Social Insurance - Health Insurance
- Pension
- Unemployment Insurance
- Long-term care insurance
- ・Housing Allowance
- ・Retirement Benefits
Full job description
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
Woven City serves as a test course for mobility to fulfill our purpose of well-being for all. Our team facilitates the safe and smooth implementation of a wide variety of Proof of Concepts (PoCs) conducted in this city by driving continuous process improvement (Kaizen) and robust risk governance. In this role, you will operate the Secretariat for both Woven City Crisis Management and Confidential Management, establishing and improving robust frameworks that protect the city's physical safety and informational assets under a fast-paced development environment, while driving the development of systems, processes, and tools that enable the entire organization to tackle crises effectively, even in the event of company-wide incidents.
For more information about Woven City, please visit: https://www.woven-city.global/
WHO ARE WE LOOKING FOR?
1)We are seeking an experienced professional to play a central role in the Crisis Management Secretariat, which protects the safety and security of Woven City as its highest priority. In response to a wide range of city-specific crises—such as natural disasters (typhoons and earthquakes), personal or property accidents, system failures, and data breaches—and guided by the philosophy that "the initial response is the most important," you will be expected to lead initial emergency responses, make rapid crisis-level judgments, escalate issues to relevant departments, and manage the setup and operation of the Emergency Response Team (ERT). Furthermore, you are expected to continuously refine our frameworks and processes during normal times to ensure robust preparedness. We also expect you to continuously refine your systems and processes even during normal times to maintain a robust defense posture.
2)Additionally, we are seeking a professional to play a central role in the Confidential Management Secretariat, which protects critical informational assets such as advanced technologies and personal data handled by Woven City. We look for an expert who can lead the strict enforcement of our Data Classification Policy (specifically Confidential and Highly Confidential data), design precise access control and permission structures across shared folders (Google Drive/ Share Point, etc.) , and manage regular access auditing operations.
2)Additionally, we are seeking a professional to play a central role in the Confidential Management Secretariat, which protects critical informational assets such as advanced technologies and personal data handled by Woven City. We look for an expert who can lead the strict enforcement of our Data Classification Policy (specifically Confidential and Highly Confidential data), design precise access control and permission structures across shared folders (Google Drive/ Share Point, etc.) , and manage regular access auditing operations.
RESPONSIBILITIES
1)Crisis Management Secretariat
・Formulate, implement, and continuously update the WCM Crisis Management Policy, Operating Procedures, and Guidelines
・Act as the core secretariat to lead initial responses during emergencies (natural disasters, accidents, cyberattacks, personal data leaks). Organize emergency Slack channels, coordinate information routing, and ensure "One Voice" communication to maintain organizational trust.
・Plan and execute integrated operational rehearsals and drills, ensuring feedback is incorporated back into crisis response processes to drive continuous improvement
2)Confidential Management Secretariat
・Lead the design and implementation of the Woven City Data Classification Policy (L3/L4 confidential data) and ensure strict compliance
・Standardize Google Workspace (GWS) and Shared Drive access permissions, manage access matrixes, and perform regular audits to prevent data leakage
・Manage and support the Function Confidential Managers and Confidential Leaders across all departments to foster autonomous local management
・Lead Root Cause Analysis for confidential incidents (such as link sharing issues) and host Office Hours or Security Training to educate teams and raise security awareness
MINIMUM QUALIFICATIONS
1)Crisis Management Secretariat (3–5 years of work experience required)
・Experience in Crisis Management, BCM, and Emergency Task Force (ERT) Operations
・Practical experience in formulating, establishing, and implementing crisis management manuals, escalation rules, and decision-making processes
・Planning and conducting crisis management simulation exercises
・Experience in incident response
2)Confidential Management Secretariat (3–5 years of work experience required)
・Practical experience in developing, implementing, and operating BCP/BCM (Business Continuity Planning/Business Continuity Management)
・Practical experience in developing, implementing, and operating crisis management manuals, escalation rules, and decision-making processes
・Planning and conducting crisis management simulation exercises
・Basic knowledge of information security (cybersecurity) and practical experience in security risk assessment and management when introducing IT services or systems
・Native-level Japanese proficiency and business-level English proficiency
・Practical experience in developing, implementing, and operating BCP/BCM (Business Continuity Planning/Business Continuity Management)
・Practical experience in developing, implementing, and operating crisis management manuals, escalation rules, and decision-making processes
・Planning and conducting crisis management simulation exercises
・Basic knowledge of information security (cybersecurity) and practical experience in security risk assessment and management when introducing IT services or systems
・Native-level Japanese proficiency and business-level English proficiency
NICE TO HAVES
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