WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Providing administrative support of a clerical nature to project managers.
Matric
The Contractor must be willing to be trained in the field of project administration and finance.
As a Lead Delivery Manager, you will ensure alignment between customer needs, delivery team requirements, and commercial agreements while managing risks and expectations.
Own patient-facing BPO partnerships by managing partner performance, using data to improve conversion and service quality, and building the processes and strategy needed to scale customer experience operations.
Lead a team of Analysts to ensure timely resolution of title issues for commercial and residential properties, collaborating with multiple departments to maintain workflow efficiency.
As a Lead Delivery Specialist, you will drive successful delivery across customer engagements and projects, ensuring alignment between customer needs and product capabilities.
The Team Lead will oversee the Payment Implementation Team, ensuring quality and compliance while managing performance metrics and training team members.
