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Senior Support Engineer

🕒 4 days ago
Customer SupportSaaSService Desk PlatformsTicket Management

📜 Description

  • Investigate and resolve technical issues while ensuring high-quality support experiences.
  • Implement configuration changes and respond to monitoring alerts.
  • Collaborate closely with Customer Success, Engineering, and Product teams.
  • Manage a ticket queue independently, handling escalations and complex investigations.
  • Document known issues and contribute to knowledge sharing within the team.

🛠️ Requirements

  • 3–4+ years of experience in customer support, preferably in a SaaS environment.
  • Experience with Service Desk platforms (e.g., FreshDesk, Zendesk, Jira).
  • Ability to manage a ticket backlog using SLAs and prioritize effectively.
  • Experience providing live support in a virtual environment (e.g., Zoom).
  • Strong written communication skills for clear customer updates.
  • Technical skills in SQL queries, log analysis tools, and scripting (e.g., Python).
  • Familiarity with troubleshooting network and integration issues.

Benefits

  • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Fivetran

Senior Community Manager

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
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Lead the dbt Slack community by managing daily operations, enhancing member engagement, and fostering a collaborative environment for data practitioners globally.

Digital Community ManagementOnline EngagementCommunity Program ManagementModeration
Fivetran

Senior Community Manager

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 7 hours ago

Lead the dbt Slack community by managing daily operations, enhancing member engagement, and collaborating with internal teams to foster a vibrant environment for data practitioners globally.

Digital Community ManagementOnline EngagementCommunity Program ManagementModeration
Fivetran

Senior Community Manager

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 7 hours ago

Lead the dbt community team by managing and growing the dbt Slack community, enhancing member engagement, and fostering collaboration among data practitioners globally.

Digital Community ManagementOnline EngagementCommunity Program ManagementSlack Community Operations
Fivetran

Senior Community Manager

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 7 hours ago

Lead the digital engagement efforts for the dbt community, focusing on managing and growing the Slack community while enhancing member experience and collaboration.

Digital Community ManagementOnline EngagementCommunity Program ManagementModeration Workflows

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