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Practice Manager - Implementation Services

📅 Aug 22, 2025
📍 🇺🇸 Boston - Remote💰 $100k - $200k / year🎙️ Leadership📋 Manager💼 Full-Time
Software ImplementationPeople ManagementProfessional Services LeadershipUtilization Management
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📜 Description

  • Lead a Professional Services team delivering Vault CRM across North America.
  • Oversee hiring, performance management, and team mentorship.
  • Provide executive oversight of internal initiatives and sponsor projects.
  • Build trusted customer relationships and champion customer success.
  • Partner across Sales, Strategy, Product, and Services to support customer and employee success.
  • Develop implementation practices and use AI to support engagement delivery.

🛠️ Requirements

  • 5+ years of software implementation experience at a software vendor or consulting firm
  • 2+ years in people management
  • Has grown and led a professional services team; experience managing utilization and business metrics
  • Operational excellence in leading Services including utilization and resource management
  • Comfortable working, willingness to do an implementation
  • Ability to travel up to 25% of the time

✨ Benefits

  • Medical
  • Dental
  • Vision
  • Basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program
Full job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we implement the agentic CRM for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product leverages AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships.
Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
  • Ensuring customer and employee success
  • Leading through hands-on and strategic initiatives
  • Cultivating a positive and productive environment
  • Driving new practices to support implementation excellence
  • Use AI innovatively to support engagement delivery
  • Partnering with global and cross-functional teams to provide the best outcomes
Are you ready to leverage your leadership to help our customers bring innovative new therapies to patients worldwide, with speed?
This is a remote, US-based, position with required travel.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. #LI-Remote #LI-MidSenior Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

What You'll Do

  • Lead a Professional Services team that delivers Vault CRM across North America
  • Responsible for hiring, performance management, and mentorship
  • Provide executive oversight of internal initiatives and project sponsorship
  • Cultivate trusted relationships with customers
  • Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

    • Requirements

  • 5+ years of hands-on software implementation experience at a software vendor or consulting firm
  • 2+ years in people management
  • Has grown and led an implementation or professional services team
  • Operational excellence in leading Services including tracking to business metrics, utilization and resource management
  • Comfortable working in system and willing to do an implementation
  • Ability to travel up to 25% of the time

    • Interviewing with Veeva

    We value your time and believe in a transparent hiring process. Here is the process you can expect.
  • Follow the application process and submit your resume.
  • If moving to the interview stage, our process is as follows:
    1. A conversation with the hiring manager
    2. A personality assessment
    3. A practical case exercise
    4. A final conversation with our group's Senior Leader
  • Once all interviews are complete, the manager will be in touch with a final decision.

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $100,000 - $200,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
    • Apply Now

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