🕒 yesterday
Investigate and resolve escalated, regulated customer complaints by applying consumer financial regulations, assessing potential customer harm, documenting outcomes, and identifying trends that improve complaint processes and controls.
Falcon MLR Strategy - EU
📅 Aug 10
MLR/PRC ReviewPromotional Material ReviewEuropean Pharmaceutical CodesEFPIA
📜 Description
- Improve agreement between Falcon's findings and expert reviewers across EU markets.
- Lead regulatory monitoring with engineering and product teams, coordinating with other regions.
- Turn customer feedback into product improvements through a reviewer-feedback loop.
- Investigate Falcon flags, trace root causes, resolve issues, and build processes for handling user questions.
- Automate recurring tasks with AI workflows.
- Own review-quality benchmarks in collaboration with engineering and product.
🛠️ Requirements
- You have been part of MLR/PRC review of promotional material - in pharma, biotech or at an agency serving one
- You know the European codes - EFPIA, or national ones like ABPI, ENLI, FSA, Farmindustria, LEEM
- You learn dense regulatory and legal material fast - and have results to show
- AI is already part of your daily work – you have automated parts of your own job and want to go further
- You have worked hands-on in Vault PromoMats - reviews, annotations, claims libraries
- You live in the EU
✨ Benefits
- Paid Maternity & Paternity Leave
- Global Mobile phone & Internet Policy
- Veeva 1% Giving
- Fitness Reimbursements
Full job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
MLR review is one of the Life Science industry's biggest bottlenecks - and we're rebuilding it with AI.
Falcon MLR is Veeva's AI application for medical, legal, and regulatory (MLR) review. Our AI agents review promotional material the way expert reviewers do: against the actual rules of each market and the science behind the claims. We're looking for an MLR expert to take ownership of review quality across Europe.
You have sat in the review meetings. You know the codes, the process, and their pain points. Now, help build the reviewer and shape the future of MLR for the entire Life Science industry. You'll work directly with Falcon MLR's founding team, and your judgment will ship into a product used globally by the top Pharmaceutical companies.
We work like a start-up inside Veeva. The team is small, you own your area end to end, and your decisions reach the product fast. It suits people who like to build and take ownership.
Jobs that combine deep MLR expertise with frontier AI barely exist. This is one.
What You'll Do
Requirements
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
Perks & Benefits
Compensation
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