Location: Remote (work from home, must overlap US Pacific Time)
Type: Part-time (24 hrs/wk) with strong possibility to transition to Full-time (40 hrs/wk)
Hours: 8:00 AM – 12:00 PM PST, Monday–Saturday (must be available these windows)
This is a phone-first position: you’ll spend most of your time handling inbound client calls for US-based customers, providing friendly, professional support in clear English (Spanish a strong plus). Secondary responsibilities include light admin and bookkeeping tasks in QuickBooks (invoicing, AR/AP, basic reconciliations) as needed. Start part-time to demonstrate fit; strong performers will be offered full-time and greater bookkeeping/placement responsibilities. Training and close support provided — we want someone with a positive attitude who enjoys talking with clients.
Requirements
Benefits
• Competitive compensation aligned with experience and location.
Conduct client intake calls, review consumer credit reports, explain basic credit concepts, manage follow-ups and appointments, and document client needs and next steps using established guidance and procedures.
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
Resolve player support requests for Disney Dreamlight Valley in English and French, investigate and track cases through resolution, escalate complex issues, and help improve support workflows and service quality.
