Tuum is a next-generation banking platform. We enable fintech and banks to rapidly offer seamless and tailored financial services to their customers. Our core banking platform is revolutionising the financial services industry. The platform is API-based, consisting of flexible and independent modules covering all retail and business banking capabilities for quick and easy integration.
Launched in 2019, Tuum is headquartered in Tallinn and is backed by investors including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures, SpeedInvest, and CommerzVentures.
We are looking for a skilled Implementation Manager with a can do-attitude to contribute to the success of our product. If you think you have the skills and experience and would like to join our Implementation team in Tallinn, we are very keen to hear from you!
Tuum is a next-generation banking platform. We enable fintech and banks to rapidly offer seamless and tailored financial services to their customers. Our core banking platform is revolutionising the financial services industry. The platform is API-based, consisting of flexible and independent modules covering all retail and business banking capabilities for quick and easy integration.
Launched in 2019, Tuum is headquartered in Tallinn and is backed by investors including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures, SpeedInvest, and CommerzVentures.
We are an equal opportunity employer and value diversity at our company. We actively hire for cultural growth and welcome people of all ages, backgrounds and value people who take a journey unique to them. Equality, diversity and inclusion are our priority and we are committed to ensuring all job applicants are treated equally. All applicants will be treated fairly and will be considered for employment without discrimination because of ethnicity, race, religion or belief, gender, sexual orientation, gender identity or gender reassignment, family or parental status, pregnancy or maternity, marital or civil partner status, national origin, age, veteran, neurodiversity status or disability status.
What you'll be doing
Working as part of the Implementation team to successfully implement Tuum solutions for our customers
Project execution by coordinating resources and managing project-related daily operations
Proactively identifying delivery bottlenecks, managing scope, and mitigating project risks before they impact timelines.
Managing internal (technical project team) and external (client-side) stakeholders and daily communication
Provide assistance to the sales team in scoping projects
Managing client product demands, mapping, and analysing customer requirements
Planning deployments to the client environments
Customer onboarding to the Tuum platform. Organise and conduct requirement sessions, workshops, demos, training sessions
Guiding clients on best practices for integrating Tuum's platform APIs with their existing ecosystem.
Preparing project-related reports and providing project-related status overview internally and externally
Taking part in the constant improvement of our customer journey
Our expectations
Previous experience in working on implementation projects
Experience in software development project management
Comfort reading API documentation (RESTful APIs, JSON) and running basic troubleshooting queries.
Good understanding of databases and data management (SQL)
Great time management skills, the ability to plan and meet deadlines
Willingness and ability to learn the Tuum platform in depth, with a solid foundational understanding of how the system works.
Passion for helping customers and providing the best customer experience
Experience of working in banking/fintech areas will be considered as an advantage
Excellent English
What we offer
Tuum stock options
Hybrid-working (3 days a week in the office)
4-day workweek during the summer months (June, July, and August)
Private health insurance or generous wellness compensation
Career opportunities to grow both professionally and personally as we scale
Bright and warm-hearted team of professionals delivering great things together
All-hands-on-deck approach (meaning that everyone delivers value regardless of responsibilities)
