🕒 7 days ago
The New Business Specialist guides new clients through the onboarding process, ensuring a smooth transition to active trading on Capital.com's platform.
Analista Unidad de Servicio al Cliente - Argentina
🕒 13 days ago
Commercial Policy ComplianceSales AnalysisOperational ProfitabilitySales Team Management
📜 Description
- Control compliance with commercial policies and ensure operational profitability.
- Analyze, evaluate, and authorize commercial operations with special conditions.
- Monitor daily sales progress and manage the sales team, identifying deviations and proposing corrective actions.
- Manage commercial compensations and follow up on customer accounts.
- Track sales orders from system entry to customer delivery.
- Ensure excellent service to internal and external customers.
🛠️ Requirements
- University studies in Business Administration, Marketing, Public Relations, Communication, or related fields (desirable).
- 2 years in similar positions.
Full job description
Brindar un servicio de excelencia al mercado, integrando la actividad comercial con el cumplimiento de las políticas comerciales, proporcionando soporte al cuerpo de ventas de toda la unidad Tigre Argentina, con la finalidad de contribuir al cumplimiento de los presupuestos anuales de ventas y rentabilidad de la compañía.
Responsibilities
- Gestionar y realizar el seguimiento del ciclo completo de pedidos.
- Coordinar entregas y reprogramaciones con clientes y áreas internas.
- Brindar soporte y atención a consultas comerciales y operativas.
- Administrar documentación comercial, facturación, remitos, notas de crédito y refacturaciones.
- Realizar seguimiento de pedidos bloqueados, pendientes y ventas futuras.
- Gestionar altas y actualización de datos de clientes en diferentes plataformas.
- Elaborar reportes operativos y comerciales para la toma de decisiones.
- Participar en la resolución de reclamos y acciones de mejora de la experiencia del cliente.
Requirements
Formación Recomendada
- Estudios Universitarios, Administración de Empresas, Comercialización, Marketing, Relaciones Públicas, Comunicación o Ramas afines (deseable)
Experiencia Recomendada
- 2 años en posiciones similares.
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