Presales Solutions Architect - Observability

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership

Responsibilities:

Partnering with our sales team in client meetings

Drive innovative business solutions and digital transformation with our customers

Consult with customers and prospects to understand their needs and pain-points and drive solutions based on the AHEAD portfolio of products and services

Architect solutions both independently and collaboratively

Demonstrate live to customers and prospects the features and functionality of recommended solutions

Conduct business process and/or technical workshops that may include enablement sessions.

Interact with the AHEAD community as a thought leader on solutioning products

Providing technical expertise on streaming big data architectures, log indexing and analytics, SIEM, APM/Observability

Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.

Thrive in a fast-paced growing company

Develop documentation, pricing, and statements of work for customers

Learn other portfolio technologies, from a high level, that may enhance the customer’s experience

Obtain and maintain certifications for the different product lines available, as related to this position

Evaluate product placement as it compares to other products in this vertical

Develop and maintain an up-to-date demo lab with defined integrations

Create enabling content and opinionated guidance on solutions for both clients and internal stakeholders, including sales and marketing staff.

Qualifications:

2+ years technical experience with full stack Observability platforms such as AppDynamics, Dynatrace, Datadog, Splunk, New Relic, Sumo Logic, Grafana Labs, Elastic and similar

3+ Infrastructure specific change management, configuration and monitoring solutions, such as Logic Monitor, SolarWinds, Nagios, etc

2+ years technical experience with log management solutions as a stand along capability/product or part of a suite of tools, such as Splunk Enterprise, Splunk Cloud, Sumo Logic, ElasticSearch/Logstash/Kibana, Dynatrace, Datadog, Loki/Grafana, etc.

5+ years acting as a consultant for clients, advising on technical solutions and participating in pre-sales and solution development.

Enterprise experience with Cloud Infrastructure, networking and system administration, automation and advanced configuration management, including tools such as Terraform, Ansible, and vendor specific control planes

2+ years of technical experience with telemetry collection agents/techniques, and telemetry pipeline tools like Cribl, Dynatrace OpenPipeline, Datadog Vector, Grepr, etc.

Experience in architecture leadership that brings together and integrates solutions across multiple vendors

Ability to evaluate new technologies and provide internal training

Ability to understand customer needs, define requirements, and design solutions

Ability to develop and present architectural recommendations and implementation/ assessment services

Excellent written and verbal communication skills

Excellent presentation skills

Extensive experience with Visio and PowerPoint

Strong technical aptitude

Provide technical leadership assuring quality, maximizing team output

Self-motivated

Experience with event management systems like ServiceNow Event Management, Big Panda, PagerDuty AIOps is a plus

Experience with Incident, Problem and Change Management, Asset/Portfolio Management, CMDB tools and processes is a plus