🕒 2 days ago
Own adoption, value realization, and workflow excellence for audit customers by configuring platform workflows, enabling audit teams, and driving measurable improvements in efficiency, consistency, and quality.
Customer Solutions Engineer (Australia)
📅 Mar 22
Satellite CommunicationsSystems EngineeringConnectivity SolutionsRF Link Analysis
📜 Description
- Design, cost, and propose Lightspeed communications solutions based on customer requirements.
- Work with sales teams and customer engineers to validate requirements and technical details.
- Prepare and present proposals, lead customer meetings, and participate in technical demonstrations and events.
- Support customer network upgrades, performance reviews, and service issue resolution.
- Collaborate with Marketing and Product teams on network capacity and identify opportunities for new revenue.
- Support projects from design through implementation and maintain engineering information systems.
🛠️ Requirements
- Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required
- 10+ years of relevant experience in systems engineering or connectivity solutions
- Experience with satellite communications, RF link analysis, and RF hardware preferred
- Inquisitive nature and eagerness to learn and explore new concepts
- Positive outlook in meeting challenges and working to a high level
- Confident when presenting to peers and management within the organization
- Ability to manage multiple complex projects simultaneously
- Analytical skills with the ability to solve technical and business issues
- Ability to foster and maintain good working relationships with peers, partners, and customers
- Previous experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired
Full job description
Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com
Role Overview:
As a member of the Global Customer Solutions (GCS) Group, you will provide technical support for the pre- and post-sales activities of Telesat’s product lines and technical consultation to the Global Sales groups. As a champion of new technology, you will develop effective solutions to meet customer communication needs leveraging Telesat’s Lightspeed constellation. The position’s primary role is to support the Asia-Pacific (APAC) region teams, but will also assist across Telesat’s global presence.
The GCS team is responsible for the gathering of requirements from customers, design of cost-effective Lightspeed satellite and terrestrial communication link solutions, specifying both the space and ground segment components, and presenting solutions to customers. Additionally, you will be offering technology recommendations and advice, performing modeling and simulations, and conducting test and evaluation demonstrations aiming to secure sales and customer satisfaction.
Key Responsibilities
Education & Experience Required:
Preferred Qualifications:
Other Requirements:
This position is based remotely in Australia and supports our APAC region. Applicants must be currently located in and legally authorized to work in Australia.
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