🕒 11 days ago
As a Product Operations Specialist for Ramp Travel, you will enhance business travel workflows, ensuring a seamless experience for customers through operational excellence and data-driven insights.
Product Operations Analyst
📅 Aug 28
SaaS ApplicationsTechnical SupportTroubleshootingSQL
📜 Description
- Monitor escalation queues to maintain data and functional integrity of the Teikametrics application.
- Own and investigate platform issues through technical troubleshooting, ensuring clear documentation and communication.
- Collaborate with Product Managers, Designers, Engineers, and stakeholders to communicate issues and insights.
- Identify patterns and opportunities to improve product functionality and customer experience.
- Develop a deep understanding of the in-app customer experience to advocate for user needs.
🛠️ Requirements
- 2–3 years of professional experience in a technical SaaS environment
- Hands-on experience providing technical support and troubleshooting SaaS applications
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation
- Familiarity with JIRA, Confluence, or similar ticketing and support tools
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
- Able to work independently with minimal supervision and effectively manage multiple support requests.
✨ Benefits
- Every Teikametrics employee is eligible for company equity
- Remote Work Flexibility - Work from home or from our offices, with flexible remote options
- Broadband reimbursement
- Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
- Crèche benefit
Full job description
ABOUT THE COMPANY
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com.
ABOUT THE ROLE
As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience.
This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
**Candidates based in Bangalore are preferred
WHO YOU ARE
HOW YOU'LL SPEND YOUR TIME
Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
WHAT CAN HELP YOU STAND OUT
WE'VE GOT YOU COVERED
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