🕒 2 days ago
Own adoption, value realization, and workflow excellence for audit customers by configuring platform workflows, enabling audit teams, and driving measurable improvements in efficiency, consistency, and quality.
Senior Customer Solutions Engineer (US West Coast)
📅 Jul 21
Customer SuccessSolutions EngineeringTechnical Account ManagementKubernetes
📜 Description
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
🛠️ Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Excellent communication, presentation, and stakeholder-management skills.
✨ Benefits
- Package for you and your family
- Sysdig - Senior Customer Solutions Engineer (US East Coast)
- Flexible - USA
- Customer Success – CS /
- Regular - Full Time /
- Submit your application
- Resume/CV ✱
Full job description
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
The U.S. annual compensation range for this full-time position is between $130,000 and $163,000 /year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education. We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #LI-MC1 #LI-RemoteWhat you will do
What you will bring with you
What we look for
When you join Sysdig, you can expect:
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