🕒 2 days ago
Own adoption, value realization, and workflow excellence for audit customers by configuring platform workflows, enabling audit teams, and driving measurable improvements in efficiency, consistency, and quality.
Senior Customer Solutions Engineer
📅 Jul 22
Customer SuccessSolutions EngineeringTechnical Account ManagementKubernetes
📜 Description
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders.
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization.
🛠️ Requirements
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting solutions on Kubernetes and working with container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Excellent communication, presentation, and stakeholder-management skills.
✨ Benefits
- Extra days off to prioritize your well-being.
- Mental health support for you and your family through the Modern Health app.
- Great compensation package.
Full job description
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.
And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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What you will do:
What you will bring with you:
What we look for:
When you join Sysdig, you can expect:
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