🕒 3 days ago
Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.
Performance Marketing Manager
🕒 12 days ago
📍 🇩🇪 Germany - Remote💰 €57.4k - €90.2k / year🎹 Mid-level🤝 Customer Success Manager📢 🇩🇪 German Required💼 Full-Time
Patient ManagementCustomer SuccessCRM ProficiencyEmpathy
📜 Description
- Manage a portfolio of patients enrolled in the Kaia program, assisting them in starting their therapy.
- Explain the functionality of Kaia and address patient questions and concerns with empathy.
- Maintain proactive communication with patients via phone, email, and messaging.
- Keep patient status updated in the CRM at all times.
🛠️ Requirements
- Fluent in German at a native level (C2).
- Minimum of 2 years of experience in a phone-based role with targets (e.g., sales, customer/patient success).
- Proven track record of achieving individual goals and motivation through performance-based compensation.
- Empathy and patience in dealing with patients, especially those with chronic pain.
- Strong organizational skills and experience with CRM systems (e.g., HubSpot, Salesforce).
- Willingness to work with new tools and technologies.
✨ Benefits
- Coordinate with medical practices and health insurance providers as needed.
Full job description
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.
Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.
AI Proficiency at Sword
AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.
-
Explorer (Level 1) — Uses AI daily to boost personal productivity
-
Builder (Level 2) — Creates workflows and tools that elevate the whole team
-
Integrator (Level 3) — Embeds AI into products and processes at scale
Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.
Deine Rolle
Als Patient Success Manager bist du die erste persönliche Ansprechperson für Patient:innen, die ihre digitale Therapie gegen Rückenschmerzen (DiGA) mit Kaia starten möchten. Du begleitest sie bei jedem Schritt von der Anmeldung bis zu ihren ersten Tagen im Programm, beantwortest ihre Fragen und sorgst dafür, dass niemand auf dem Weg verloren geht.
Du gehörst zu den ersten Mitgliedern unseres deutschen Teams und gestaltest mit, wie wir Patient:innen unterstützen, mit der richtigen Mischung aus persönlichem Kontakt und smarten Tools. Das ist eine leistungsorientierte Rolle: Ein großer Teil deiner Vergütung hängt davon ab, wie vielen Patient:innen du erfolgreich beim Therapiestart hilfst. Dein variables Gehalt ist nahezu unbegrenzt: Je mehr Patient:innen du beim Start ihrer Therapie unterstützt, desto mehr verdienst du.
Deine Aufgaben
- Du betreust ein eigenes Portfolio an Patient:innen, die sich für Kaia angemeldet haben, und hilfst ihnen, ihre Therapie erfolgreich zu starten
- Du erklärst einfach und einfühlsam, wie Kaia funktioniert und wie Patient:innen es nutzen können, und gehst auf ihre Fragen und Bedenken ein
- Du hältst per Telefon, E-Mail und Messaging Kontakt zu Patient:innen und gehst proaktiv auf diejenigen zu, die Unterstützung brauchen
- Bei Bedarf stimmst du dich mit Arztpraxen und Krankenkassen ab
- Du hältst den Status aller Patient:innen in unserem CRM jederzeit aktuell
Was du mitbringst
- Deutsch auf muttersprachlichem Niveau (C2)
- Mindestens 2 Jahre Erfahrung in einer telefonbasierten Rolle mit Zielvorgaben (z. B. Vertrieb, Customer/Patient Success, Patientenkoordination)
- Nachweislich erreichte individuelle Ziele und Motivation durch leistungsbezogene Vergütung
- Empathie und Geduld im Umgang mit Patient:innen, die oft mit chronischen Schmerzen leben und keine Digital Natives sind
- Ausgeprägte Organisationsstärke und Erfahrung mit einem CRM (z. B. HubSpot, Salesforce)
- Offenheit, im Arbeitsalltag mit neuen Tools und Technologien zu arbeiten
*The range below reflects base, variable, and equity for this role.
This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.
Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.
Total Compensation Range
€57.400-€90.200 EUR
Country-specific benefits may vary and will be detailed separately.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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