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Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

🕒 23 days ago
📍 🇧🇬 Bulgaria - Remote🪈 Entry-level💻 Software Engineer📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Customer ServiceEmail SupportChat SupportAccount Management

📜 Description

  • Provide email and chat support (no phone calls!) to platform users
  • Answer common 'how-to' and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

🛠️ Requirements

  • Fluency in French (C1 level) and English (C1 level)
  • Valid EU work permit – required to work in Bulgaria
  • Availability to work flexible shifts, including weekends
  • Previous customer service experience – a plus
  • Excellent communication skills
  • A positive, problem-solving attitude

Benefits

  • Fully remote training and work from anywhere in Bulgaria
  • Additional health and life insurance
  • 21 days of paid annual leave
  • Food vouchers and Multisport card (partially covered)
  • World-class training and career growth opportunities
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