🕒 3 days ago
Drive retention, renewals, and customer satisfaction as a Customer Success Manager, leading onboarding and implementation for high-impact clients.
Customer Experience Manager - Standalone Parcel
🕒 7 days ago
Customer ExperienceAccount ManagementSupply ChainWarehouse Fulfillment
📜 Description
- Act as the main liaison for Stord Parcel customers, addressing specific shipping and logistics needs.
- Partner with customers to optimize delivery experience, focusing on delivery speed and shipping costs.
- Guide customers through integration with the Stord Parcel platform for seamless execution.
- Serve as a resource on US domestic parcel landscape, including rate optimization and carrier performance.
- Lead customer business reviews, providing strategic insights to enhance service outcomes.
- Audit parcel invoices and facilitate timely resolution of financial discrepancies.
🛠️ Requirements
- Proven experience in customer experience or account management within Supply Chain, Warehouse Fulfillment, or Ecommerce.
- Strong understanding of parcel shipping logistics, including carrier management.
- Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce.
- Ability to analyze complex shipping data and financial concepts.
- Exceptional relationship-building skills and ability to manage multiple priorities.
Full job description
As a Customer Experience Manager at Stord, you will enhance customer shipping strategies and ensure seamless onboarding for high-volume parcel shipping clients.
Description
- Act as the main liaison for Stord Parcel customers, addressing specific shipping and logistics needs.
- Partner with customers to optimize delivery experience, focusing on delivery speed and shipping costs.
- Guide customers through integration with the Stord Parcel platform for seamless execution.
- Serve as a resource on US domestic parcel landscape, including rate optimization and carrier performance.
- Lead customer business reviews, providing strategic insights to enhance service outcomes.
- Audit parcel invoices and facilitate timely resolution of financial discrepancies.
Requirements
- Proven experience in customer experience or account management within Supply Chain, Warehouse Fulfillment, or Ecommerce.
- Strong understanding of parcel shipping logistics, including carrier management.
- Familiarity with Warehouse Management Systems (WMS), API integrations, and CRM tools like Salesforce.
- Ability to analyze complex shipping data and financial concepts.
- Exceptional relationship-building skills and ability to manage multiple priorities.
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