🕒 9 days ago
The Senior Manager, Customer Success leads a team of Customer Success Managers to ensure customer retention and satisfaction while driving strategic engagement and mitigating revenue risks.
VP Onboarding (m/f/d)
📅 Jul 14
Enterprise SaaSOnboardingTechnical Customer SuccessLeadership
📜 Description
- Own the global onboarding strategy, operating model, and quality standards.
- Define the global onboarding playbook and methodology for regional teams.
- Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland.
- Own key metrics like go-live speed and onboarding quality, reporting performance to leadership.
- Act as the senior escalation point for complex enterprise onboardings.
- Partner with Sales on pipeline readiness and capacity planning.
🛠️ Requirements
- 8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success, including senior leadership experience.
- Proven success building and scaling an onboarding or implementation function, ideally across multiple regions.
- Experience leading distributed, multi-time-zone teams while developing managers and senior leaders.
- A strong operational mindset, with the ability to drive structured execution and continuous improvement.
- Solid understanding of platform configuration, data migration, API integrations, and customer workflows.
- Strong stakeholder management skills, with the confidence to communicate effectively with executive leaders and enterprise customers.
- Genuine, hands-on experience using AI to drive operational impact in a customer-facing or operations function.
- Experience with fitness, wellness, or membership platforms (e.g. Mindbody, ABC Fitness, Daxko, or similar) is a strong advantage.
- Excellent command of English is essential; German language skills are a strong plus.
✨ Benefits
- 30 Days Annual Leave with a 5-day workweek.
- Flexible Work Model – 100% mobile work within Germany.
- Fitness & Well-being options including Move Republic Program or EGYM Wellpass.
- Access to Udemy for thousands of online courses.
- Deutschland Ticket Subsidy for commuting costs.
- Company Pension Scheme with above-average employer contribution.
- Flexible Working Hours to fit your lifestyle.
- Employee Discounts on top deals in Germany and Austria.
Full job description
Join the Alliance: Your Expertise, Our Global Impact
Sport Alliance builds the technology powering fitness and wellness businesses worldwide — from management platforms and payment solutions to member-facing applications. As we scale globally, we're looking for a leader who thrives on ownership and brings expertise to complex, cross-market challenges.
As VP Onboarding, you own our global onboarding function. You set the standards, playbooks, and quality bar every market delivers against, and lead onboarding teams across Australia, the USA, Germany, and Poland. You don't run individual implementations — you build the structure, the leaders, and the processes that make customer go-live fast and predictable at scale.
Your Responsibilities
What You'll Bring
Your salary
Your benefits with us
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