Join the Financial Crime Product Development team as a Senior Java Developer, designing and developing backend services to combat fraud and financial crime for global banks.
Senior Product Support Engineer (Java/Maven/Heap Dump/Thread Dump)
📅 Feb 9
JavaMavenHeap DumpThread Dump
📜 Description
- Debug, and troubleshoot incidents with Sonatype products and solutions
- Replicate customer issues
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
- Contribute to and maintain Knowledge Base
- Respond to customer inquiries via support cases, email, chat and phone
🛠️ Requirements
- 6+ years experience supporting complex enterprise software solutions
- Familiarity with the Java programming language
- Passion for providing the best support experience possible
- Exceptional communication skills - written and verbal
- Familiarity with Linux command line tools
- Experience with networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
- Java based application troubleshooting and support
- Experience with basic scripting (Python, Bash, Groovy, etc.)SCM and CI/CD and associated tools (Jenkins, Bamboo, etc.)
- Component management build tools (Ant, Maven, npm, NuGet etc.)
- Container technologies (Docker, Kubernetes, etc.)
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