Retail Customer Service
Entain👥 5001 - 10,000 employees🏢 Entertainment
As a Retail Customer Service Manager, you will deliver exceptional customer service, handle transactions, and maintain shop standards while fostering customer relationships.
Renewal Specialist - SaaS Contracts
📅 Feb 10, 2025
Contract ManagementCustomer EngagementSalesforceSubscription Management
📜 Description
- Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
- Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
- Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals
- Educate customers on relevant subscription options based on their current and future product and service goals
- Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype's policies and procedures
- Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied
🛠️ Requirements
- Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal
- Ability to discuss contract compliance, expansions, and product pricing with customers
- Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
- Experience with Salesforce.com or other CRM systems
- Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
- Interest in learning about modern software development and associated technologies
- Advanced professional English proficiency required
✨ Benefits
- Parental leave
- Flexible working practices
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